FAQs
Your questions, answered.
Find answers to your popular questions about our digital marketing services, processes, and pricing.
Getting started & process
How long does it take to build a new website?
Most web design projects are completed within 4-6 weeks from project start, though this depends on complexity and how quickly you can provide content and feedback. E-commerce sites or those requiring custom functionality may take 6-8 weeks. We'll provide a clear timeline during our initial consultation based on your specific requirements.
What information do you need from us to get started?
We'll need details about your business goals, target customers, existing branding materials, content (text and images), and any specific functionality requirements. During our discovery phase, we'll discuss your competitive landscape and current marketing challenges to ensure the website addresses your real business needs.
Do you work with businesses outside of Worcestershire/Malvern area?
Absolutely. Whilst we're based in Malvern, we work with clients throughout the UK and have successfully partnered with businesses from London to Scotland. Most of our collaboration happens remotely, with video calls for key discussions and project updates.
Can you help if we already have a website that needs improving?
Certainly. We often work with businesses whose existing websites aren't generating leads or ranking well in search results. After analysing your current site's performance, we'll recommend whether improvements or a complete rebuild would be more cost-effective for achieving your goals.
What kind of ongoing support do you provide?
Comprehensive support including technical assistance, strategic guidance, performance monitoring, and regular optimisation suggestions. We maintain long-term relationships with clients, treating each partnership as an ongoing collaboration rather than a one-time transaction.
Do you provide training on how to manage our new website?
Yes, comprehensive training is included with every project. This covers content updates, basic maintenance, and understanding your website's performance data. We provide documentation, video tutorials, and ongoing support to ensure you feel confident managing your digital presence.
Pricing
How much does a new website typically cost?
Investment varies based on complexity and requirements, typically ranging from £2,500 for straightforward business websites to £8,000+ for comprehensive e-commerce solutions. We provide detailed quotes after understanding your specific needs, ensuring you know exactly what's included before we begin.
Do you offer payment plans or monthly packages?
Yes, we offer flexible payment options including staged payments during development and ongoing monthly packages that combine hosting, maintenance, and SEO services. This helps spread costs whilst ensuring your website continues performing optimally after launch.
What ongoing costs should we expect after the website is built?
Essential ongoing costs include hosting (£15-30/month), domain renewal (£10-15/year), and SSL certificates. Many clients choose monthly maintenance packages (from £150/month) that include updates, security monitoring, performance optimisation, and ongoing SEO improvements.
Is there a difference in cost between simple brochure sites and e-commerce?
E-commerce websites require additional complexity including payment processing, inventory management, and product catalogues, typically adding £2,000-4,000 to project costs. However, the investment often pays for itself quickly through increased sales and improved customer experience.
What's included in your monthly maintenance packages?
Regular security updates, performance monitoring, content updates, backup management, and ongoing SEO optimisation. Higher-tier packages include monthly performance reports, content creation support, and strategic consultations to continuously improve your digital presence.
Features
What's included in your website design service?
A complete package including strategic planning, custom design, mobile-responsive development, basic SEO setup, Google Analytics integration, and training on managing your content. You'll also receive a professionally designed website that reflects your brand and is optimised for lead generation from day one.
Will we be able to update the website content ourselves?
Yes, we build websites using user-friendly platforms that allow you to update text, images, and basic content independently. We provide comprehensive training and documentation, plus ongoing support when you need assistance with more complex changes.
Do you provide hosting and domain registration services?
We can arrange reliable, high-performance hosting and handle domain registration as part of the project setup. This ensures everything works seamlessly together and gives you a single point of contact for technical support.
Will our website work properly on mobile phones and tablets?
Absolutely. Every website we create is fully responsive, meaning it automatically adapts to provide optimal viewing and functionality across all devices. With most users browsing on mobile, this isn't optional—it's essential for business success.
How do you ensure our website loads quickly?
Through optimised images, clean code, reliable hosting, and performance monitoring. Site speed directly impacts both user experience and search rankings, so we implement technical optimisations that ensure fast loading times across all devices and connection speeds.
Can you integrate our website with our existing business systems?
Yes, we can integrate websites with most common business systems including CRM platforms, booking systems, payment processors, and inventory management tools. This streamlines your operations and improves customer experience through seamless data flow.
What happens if something goes wrong with our website?
All clients receive comprehensive support for technical issues. Websites include regular backups, security monitoring, and rapid response to any problems. For clients on maintenance packages, most issues are resolved within hours rather than days.
Digital marketing
How will potential customers find our website on Google?
Through comprehensive SEO implementation including keyword research, optimised content, technical SEO setup, and local search optimisation. We ensure your website is properly structured for search engines and positioned to rank for terms your potential customers actually search for.
Can you help with Google Ads and social media marketing?
Yes, we provide Google Ads management and can advise on social media strategy. However, our focus remains on creating websites and SEO strategies that generate organic leads long-term, reducing dependence on paid advertising whilst complementing any paid campaigns you choose to run.
How do you measure if the website is generating leads?
Through Google Analytics, conversion tracking, and regular performance reports that show visitor behaviour, lead sources, and conversion rates. We set up comprehensive tracking from launch, providing clear insights into your website's business impact and areas for improvement.
Will you help optimise our Google Business Profile?
Absolutely. Google Business Profile optimisation is crucial for local businesses and forms part of most projects. This includes ensuring accurate information, compelling descriptions, review management guidance, and integration with your website for maximum local search visibility.
How long before we start seeing results from SEO?
Initial improvements often appear within 4-8 weeks, with significant progress typically visible within 3-6 months. SEO is a long-term strategy, but we implement quick wins alongside sustainable techniques that build lasting search visibility and lead generation.
Can you help with content creation and photography?
Yes, we provide content strategy and copywriting services, and can arrange professional photography when needed. High-quality content is essential for both user engagement and search performance, so we ensure your website communicates effectively with your target audience.
How often will you review and update our SEO strategy?
SEO strategy is reviewed monthly for clients on maintenance packages, with quarterly strategic assessments to identify new opportunities and adjust tactics based on performance data and market changes. This ensures your website maintains and improves its competitive position.
Consultancy
Do you offer comprehensive digital growth strategies beyond just website design?
Yes, we provide holistic digital growth consultancy that encompasses your entire online presence. This includes website design/UX, SEO strategy, conversion rate optimisation, PPC management, content marketing, and digital analytics. Rather than treating these as separate services, we create integrated strategies where each element supports and amplifies the others for maximum business impact.
How is your digital growth consultancy different from working with a traditional marketing agency?
Our approach combines the personal attention of working directly with an experienced strategist whilst maintaining the comprehensive capabilities typically found at larger agencies. You work directly with our founder throughout the process, ensuring consistent strategy and faster decision-making, whilst benefiting from two decades of commercial experience across multiple disciplines.
What does a complete digital growth strategy typically include?
A comprehensive audit of your current digital presence, competitive analysis, customer journey mapping, website optimisation or rebuild, technical SEO implementation, content strategy development, conversion rate optimisation, PPC campaign setup and management, and ongoing performance monitoring with monthly strategic reviews and adjustments.
How do you measure success across all these different digital marketing channels?
Through integrated analytics that track the customer journey from initial awareness through to conversion and retention. We implement comprehensive tracking across all channels, providing clear attribution models that show how website improvements, SEO, PPC, and conversion optimisation work together to generate leads and revenue for your business.
Is digital growth consultancy suitable for smaller businesses or just larger companies?
Digital growth consultancy is particularly valuable for ambitious smaller businesses ready to scale. The integrated approach often delivers better ROI than piecemeal marketing efforts, whilst the strategic oversight ensures your limited marketing budget is invested in activities that genuinely drive growth rather than scattered across ineffective tactics.
